Troubleshooting Online Course Issues

If you are experiencing issues with your GPSTC online course, please follow these steps.


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  1. Ensure that you are using an up-to-date browser to access your courses. Google Chrome is the recommended browser for all GPSTC online activities. Internet Explorer is not recommended, as it is not compatible with our systems.
  2. Set your browser to allow pop-ups for our site. In Chrome, this option setting can be found by clicking the padlock next to the web address and then clicking Site Settings. Site_Settings.png
  3. Use a stable internet connection. Mobile hotspots are not recommended, as the strength of signal can vary and prevent course information from being sent properly.
  4. If you are using an agency computer, the course or course components may be blocked by an agency firewall. This issue is most common with embedded YouTube videos. You will need to contact your agency's IT department.


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